Shipping & Delivery Details
Last updated January 15, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://madhuramridanga.com/terms-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Fees
We offer shipping at the following rates:
Weight and location | Standard 12 | Expedited 6 |
9Kg within India | 850 | 2300 to 2700 |
9Kg abroad | Depending upon the Country via EMS | Depending on the country via DHL |
All times and dates given for delivery of the products are given in good faith but are estimates only.
For Customers outside India: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Step 1: Receiving your order. You will receive automated email immediately upon successful placement of the order.
Step 3: We generate a work order and commence the process to prepare and dispatch. This is called as Manufacturing Lead time and that process involves curing of heads, tuning, quality check, packaging, etc. Our Manufacturing Lead Time is 4days,
Step 4: On 5th day, we dispatch your order. However, if a Sunday or any other public holiday falls on the 5th day, we dispatch on the next immediate working day. You will receive an automated email immediately after dispatch details are updated against your order in woocommerce.
Step 5: The shipping option either standard (5days in transit and delivery on 5th working day usually) or expedited (3-4days in transit and delivery on 3rd or 4th working day). For orders outside India, the shipping takes approximately 3 weeks to 4weeks depending on the remoteness of the location.
Step 3: We generate a work order and commence the process to prepare and dispatch. This is called as Manufacturing Lead time and that process involves curing of heads, tuning, quality check, packaging, etc. Our Manufacturing Lead Time is 4days,
Step 4: On 5th day, we dispatch your order. However, if a Sunday or any other public holiday falls on the 5th day, we dispatch on the next immediate working day. You will receive an automated email immediately after dispatch details are updated against your order in woocommerce.
Step 5: The shipping option either standard (5days in transit and delivery on 5th working day usually) or expedited (3-4days in transit and delivery on 3rd or 4th working day). For orders outside India, the shipping takes approximately 3 weeks to 4weeks depending on the remoteness of the location.
DO WE DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If the Delivery is delayed, we initiate the inquiry from our side with the logistics partner by raising a complaint. We communicate to the customer if the reply to our order shows that there is an unprecedented delay due to special circumstances.
In case the customer contacts us first, we raise a complaint with the logistics partner and communicate the same to the customer.
In case the customer contacts us first, we raise a complaint with the logistics partner and communicate the same to the customer.
For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://madhuramridanga.com/refund-policy/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Whatsapp: +91 8762460897
- Email: info@madhuramridanga.com
- Online contact form: https://www.madhuramridanga.com/contact-us
